Each year, Hartwell Place surveys residents and family members to understand their satisfaction with our community. This year, Hartwell Place has been recognized for our admirable resident and family member satisfaction scores, placing us at the top of the benchmark of Life Plan Communities across the nation.
Hartwell Place has been awarded Holleran’s Choice Community Award for completing our 2025 Resident Satisfaction survey. This accolade signifies that we are engaging with our stakeholders at the highest possible levels, and by doing this, we have been placed at the top of the Holleran National Benchmark.
“The Hartwell Place community is thrilled to be recognized for the satisfaction we provide to residents, as well as their families and loved ones,” says Jennifer Vernoski, Executive Director of Hartwell Place. “Hartwell Place is a welcoming home, and we pride ourselves on making life here as comfortable, enjoyable, and meaningful as possible. It is always exciting to receive feedback that shows we are creating a supportive and pleasant community here each day.”
“We are excited to recognize the Holleran 2025 Choice Communities,” states Christine Walley, President of Holleran. “This prestigious recognition highlights the incredible work being done to cultivate strong, meaningful connections within communities. It reflects the dedication of organizations that prioritize the engagement and satisfaction of both their employees and their residents, understanding that when both are supported, the entire community thrives. We are proud to celebrate these outstanding achievements and the profound impact they have on building environments where people feel valued and engaged.”
Holleran has the largest benchmark of its kind, measuring both resident and employee engagement and satisfaction in the senior living space. Currently, the benchmark comprises more than 216,000 resident and employee surveys, from over 685 organizations across 34 states, DC, and Canada, all completed within the last three years. A proprietary algorithm, developed by Holleran’s highly trained statisticians, researchers, and analysts determines the recipients of the Choice Community Award.
About Holleran: Holleran is the premier provider of employee and resident engagement and satisfaction research and benchmarks, serving not-for-profit senior living providers nationally. For over 30 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision, and values. Utilizing sophisticated research analysis, alongside our extensive survey benchmarks, leaders gain a clear vision of the strengths and opportunities within their business. Learn more at www.Holleranconsult.com.